Director, Key Accounts

Job Description

Job Title:

Department:

Commercial

Location:

United States

Reports To:

Senior Director, US Head of Sales

Status:

Start Date:

Compensation:

Job Summary

The Director, US Key Accounts will provide strategic leadership, direction, and oversight for the Key Account Manager team at NS Pharma. Reporting directly to the Senior Director, US Head of Sales, this role is responsible for developing, implementing, and managing national strategies to effectively support and expand key healthcare account relationships. The Director, US Key Accounts will recruit, coach and mentor, and develop the Key Account Manager team, drive performance and foster a collaborative culture.

Essential Duties and Responsibilities
(Include but not limited to the following. Other duties may be assigned.)

Strategic Leadership

Develop and execute national key account strategies aligned with overall sales and business objectives.
Analyze market trends and competitive activities to identify opportunities and threats within key accounts.
Build and nurture relationships with senior executives and other stakeholders within key accounts to strengthen partnerships.

Team Management and Development

Recruit, train, coach and mentor, and develop a high-performing team of Key Account Managers.
Set clear objectives, monitor performance, and provide ongoing coaching and feedback.
Foster a culture of accountability, collaboration, and continuous improvement.

Cross-Functional Collaboration

Work closely with clinical, market access, marketing, patient services, operations and sales departments to develop and implement standardized operating procedures.
Coordinate cross-functional initiatives to ensure alignment and consistency in account management practices.

Account Management and Growth

Lead the team in identifying, securing, and managing strategic relationships with key accounts, including COEs/hospitals, healthcare systems, and infusion centers.
Collaborate with Market Access on the negotiation and execution of contracts to expand NS Pharma’s presence within strategic accounts.
Ensure the consistent implementation of standardized protocols across all partner sites.

Compliance and Operational Excellence

Maintain compliance with regulatory requirements and company policies.
Optimize operational processes and resource allocation to enhance efficiency and effectiveness.
Ensure adherence to all regulatory and ethical standards in account management practices.

Stakeholder Engagement

Represent NS Pharma at industry conferences, healthcare provider meetings, hospital grand rounds, and patient advocacy events.
Engage key stakeholders through effective communication, presenting NS Pharma as a leader in healthcare solutions.

Qualifications

Bachelor’s degree required: MBA or other advanced degree preferred.
Minimum 10 years in pharmaceutical/biotech and/or rare disease sales/sales leadership in a senior management position with a minimum of 5 years of documented success as a national/area sales leader required.
Experience should include deep knowledge and proven success in hospital sales and national/regional systems preferred: Extensive experience in strategic planning, negotiation, and relationship management at the executive level.
Prior job experience in regional/national accounts, marketing, market access, analytics, training or related roles preferred: Experience with account planning including tools, resources, and reporting required.
Product launch experience is required: Preferably in an infusion product capacity. Strong knowledge of healthcare systems, buy and bill, infusion logistics, and regulatory compliance.
Proven success in leading key account management teams: Ideally with experience in launching hospital outpatient infusion therapies and hospital-based account management selling skills.
Demonstrated ability to work cross-functionally: With exceptional interpersonal, leadership, and strategic thinking skills.

Travel Requirements:

Extensive travel is required to perform job duties with ability to travel nationally up to 75% of the time.
NS Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.